Sony keeps showing hatred for customers

I’ll admit that I sometimes wonder how one company can hate potential customers so much that they would make their products non-functional and then tell customers to buy new hardware or wait for an update that is probably never coming. If you choose to invest your money in products from a company like this, might I suggest you have your head examined?

At this point, I honestly believe the smart thing to do is to download illegal copies of the movies or music that you want and then just send Sony a check for the amount of the product you would have purchased had it not been created in a manner as to make use difficult or impossible for customers who acquired it legally. That way Sony will still have your money and you’ll have a product that works.

YES ! It appears that Sony have done it again. In their zeal to make their DVD movies copyproof (yeah right) they have in fact made their latest releases unplayable on some DVD players, including my Sony DVP-CX995V DVD player. I recently rented “Stranger than Fiction” (2 copies) and “The Holiday” ( please no comments on my choice of movies) both by Sony Pictures. Both load up to the splash title screen and then load no further, then after about 60 secs the player turns itself off!

ALL my other DVD’s and new releases from other movie companies play perfectly

I called Sony Electronics help line and they said to call Sony Pictures 1-800-860-2878 which I did.

The following is a compression of our discussion:

Sony Tech: We know about this problem. Its our new copy protection that’s making these discs unplayable in some players including our own, we do not intend to change the copy protection. The only correction to this problem is a firmware update to your player. The electronics division know about this and should have given you this information.

If you hit Google and search for whatever movie or music CD you want followed by the word Torrent you should have no trouble finding what you are after. If that doesn’t pan out, try The Pirate Bay and enter the movie or CD name in the search box there. After downloading, use Google again and search for instructions on burning your movie or music to a disc if you don’t already know how to do that. At this point, you’ll have a functioning copy of the product without the restrictions that make it fail like the legal product does. Now you can send your check to Sony along with a nice letter thanking them for the wonderful movie/music you’ve downloaded. Plus, you’ll have a backup ready in case your original gets destroyed.

If all that doesn’t convince you, at least look at what Amazon customers are saying about problems and lack of help from Sony. (via slashdot)

[tags]Sony hates customers more than before, Sony shows the hatred of consumers, Sony encourages downloading of pirated material[/tags]