(via The Consumerist)
Recently, John, a DISH network customer had problems with his satellite dish. Since he’d just had one dish replaced that had died after only 9 months, he felt he was entitled to a replacement. DISH network was only to happy to replace it – for a charge. Read his tale of woe:
Well Memorial Day was going along swimmingly well until I decided to turn the tube on at 8:00 last night after putting my son to bed. When I turned on the TV it showed that the satellite signal was being acquired. No big deal, we had a lot of thunderstorms yesterday and I thought some may still be lurking. I Poked my head out the door and I could still see the sun setting so that wasnÃ¢â‚¬â„¢t it. Time to call my friends at Dish Network…
. . .
…made arrangements to send me a Ã¢â‚¬Å“newÃ¢â‚¬Â tuner FREE OF CHARGE (like they were doing me a favor) all I had to do was pay $14.95 for shipping. I called bullshit on that. I was more than a little irritated that I had to pay $24.95 when the receiver died in April and now they were asking me to pay $14.95 again for a piece of crap tuner that lasted a month. I then asked Ã¢â‚¬Å“IsnÃ¢â‚¬â„¢t this under warranty?Ã¢â‚¬Â No it isnÃ¢â‚¬â„¢t, my warranty, when I signed up, was only for 90 days on the installation and on the original equipment. It doesnÃ¢â‚¬â„¢t matter that it died a second time, the warranty expired in October…
. . .
So apparently their business model is lease crap equipment to customers, donÃ¢â‚¬â„¢t stand behind it, make you jump through hoops to receive fair credit for using their services, and generally not give a shit if you cancel your subscription.
The full story is much better than this snip. Follow the above link for the details.
[tags]Dish Network, Customer service[/tags]