Why consumers hate big companies


Comcast, in this case, but Verizon, Sprint, all the baby Bells, the power and water companies, and so many others do this crap that it’s really no surprise to us on the receiving end that people get upset with the hassle of get service from companies which are supposed to be in the service industry.  This lady’s tale at The Consumerist is quite a bit more extreme than what most people suffer through, but I doubt it’s so out there that many people are surprised.

I had cable and internet reinstalled back in March (I’m going through a divorce and I had to have a new account set up). It took a month to get a DVR and it hasn’t worked since I got it. In total, I have set up six appointments, five of which they have totally not shown up for. They are absolutely making me crazy.

My first appointment was from 2:00 – 5:00 on a Thursday. Took a half day off from work. Had a call at 5:30 that the technician was running late, and when he hadn’t shown up at 7:30 I called them. They apologized and rescheduled for that Saturday from 8:00 – 11:00.

After almost half a dozen more missed appointments, she gets to this.

That night it started crashing again. Last week, every single tv show I tried to watch crashed out. So I called AGAIN. And set up an appointment AGAIN, for this past Friday. I was going out of town for Easter, and really didn’t want to wait another week for a weekend appointment, so I decided to take a full day off Friday rather than a half day to fit in the appointment. It was scheduled for 11:00 – 2:00. Nothing. Finally at 3:00 I had to leave for my trip.

At 3:30 I got a call that the tech was in front of my house. I had to tell them I was about forty miles from my house at that point, so what the hell could I do about it? I rescheduled AGAIN for Tuesday (today), and they actually had a night appointment available, so I took that.

Amazingly, it’s not over.  But you have to read the full article to find out how much she has suffered through.

[tags]Consumer service woes, service companies suck[/tags]