I realize there are not many techies left who haven’t read The Chronicles of George, but if you happen to be one of those techies, get over there and read some. This site is a collection of support desk tickets recorded by the hapless site subject, George, as received by one of the techies who had to work them. A lot of identifying information has been removed, but the value of the tickets remains intact with what is left.
Here are some sample tickets – George’s ticket entries are in bold, while the site’s maintainer’s comments are standard text.
[Unknown user] is getting explannation mark on her anti norton virus service
We begin with a lovely example of how George’s tickets usually are. Note the strange spacing, the awful grammar, and general weirdness. However, I can’t fault him terribly over-much, since there are some days I wish we really did have an anti-Norton virus.
[Unknown user] called and said [other user] is havening problems printing ,he says the firing is saying canceled printings.
One of the printers is acting weird. George is typing weird. Note the use of the word “havening”. This is a word that George uses often–hey, at least he’s consistent. I believe “firing” refers to the Fiery printer controllers we have at work, but who the hell knows?
she is getting error message that say undliveriable messages,her hole area cannot send externail emails
Oh, man. This one gets my vote for “Best George Ticket of All Time”. My hole area can’t send e-mails either, but I don’t consider that a problem. Perhaps I’m just different.
My older brother introduced me to The Chronicles of George many, many years ago. I periodically revisit the site just to get some laughs again. The site maintainer also points out that George was born and raised in Houston, TX and is a native English speaker, so you can’t blame this on a foreign language to English issue. Trust me – if you’ve ever worked in tech support, you can appreciate the troubles involved in working these tickets, and will probably get quite a few laughs from them.
[tags]Chronicles of George, The joys of tech support[/tags]